Resetting Internet Explorer
Posted by Go iHelp Administrator, Last modified by Alle Fairhurst on 23 July 2015 11:34 AM

To reset Internet Explorer for version 9 or higher:

  • Click on the gear icon in the upper right corner of the screen. It's next to a house and a star.
  • Select Internet Options from the menu.
  • Select the Advanced tab.
  • Click on the Reset Button.
  • You may want to close all IE windows and re-open.

For Internet Explorer 8:

You can find additional information and an automated process for resetting Internet Explorer 8 settings on the Microsoft website here:

If the problem is caused by damaged or incompatible Internet Explorer settings or add-ons, you can usually resolve the problem by resetting Internet Explorer settings.

To use the Reset Internet Explorer Settings feature from the Control Panel, follow these steps:

  • Exit all programs, including Internet Explorer (if it is running).

If you use Windows XP, click Start, and then click Run. Type the following command in the Run box, and then press "OK":


If you use Windows Vista or Windows 7, click the Start icon located in the lower left of your screen:

Start Button

Type the following command in the Run box, and then press Enter:


The Internet Options dialog box appears.

  • Click the Advanced tab.
  • Under Reset Internet Explorer settings, click Reset. Then click Reset again.
  • When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  • Start Internet Explorer again.
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